What are Quote requests?
This is our new type of request (starting from version v1.0.9) that allows customers and service providers to negotiate the prices directly. When posting a Quote request customers are not charged, instead they are shown a list of nearby service providers with their contact details. Nearby service providers are notified via app notification, email, and SMS.
Why Quote Requests?
For service providers, Quote Requests are helpful in numerous ways such as
1. You have the freedom to negotiate the prices.
2. You are charged a flat fee (not a percent of the final price).
3. You can disable them in your account settings.
Things to know about Quote Requests
1. They are sent to all qualifying nearby drivers .
2. You are charged immediately on receiving the request. The charge is not refundable.
3. You need to activate in your account Settings to receive them.
4. Quote requests are an additional feature. The current services remain available.
How to Quote Request service?
1. Go to Settings and activate Quote Requests
2. Ensure that you have BakX fee available in your wallet.
3. After receiving a quote request notification, open your app, driver web portal, or mailbox to view details. The customer’s contact information will also be supplied.
4. Contact the customer directly with your quote.
Note: Since quote requests are sent to all qualifying service providers, you will be competing with others. The sooner you contact the customer, the more chances you have to win the load.
You are now able to accept bookings/loads directly in the android mobile app . Your phone’s location services should be enabled for the app to match you with nearby booking requests/loads.
New status flow. Here is how the new app version works :
• The app shows you the booking requests. Trips are only shown to drivers with the requested vehicle size and within the specified range (usually 30km) from the pickup location.
• You choose to accept a bookings. Loads are only acceptable if you have sufficient admin fee in your wallet and also, if the pickup time is within 24 hours from the current time .
• After accepting, you are immediately shown customer’s contact details as well as load details. For some loads, you are also able to chat with the customer within the app using the built-in chat feature.
• If you tap the “Start trip” button you will go through the flow of the trip and all trip statuses will be shown and notified to the customer, e.g “Your driver has arrived “
• If you choose to do the trip without tapping the “Start trip” button, after completing the trip you will be required to press the “Mark trip as completed” button and this will immediately set trip status as completed.
• Canceling trips without a valid reason may result with account suspension.
• Funds are deducted immediately after accepting loads. Refunds for Canceled loads will be processed manually by admin after verification, you need to contact us for refunds to your wallet.
Web app:
For those with incompatible devices or if you don’t have an android device, we have made the fully functioning web app. You can absolutely do anything that the mobile app does online at https://app.bakx.co.za/provider
SMS notifications:
If you don’t want to miss loads we have implemented SMS notifications feature.
If there is a load you qualify for, we will notify you via sms (even when your mobile’s data/wifi is off). You will just need to go to your SMS settings (in the BakX Driver Android app or web portal) and activate the setting. SMS charges apply, funds will be deducted from your wallet.
If you use web portal please make sure that you set an accurate “Residential address” in your settings as we use it to match you with nearby loads.
After registration, your account will go under manual verification, this is done for security purposes. Please allow up to 2 working days for your account to be activated. During registration it is important to upload all required information for your application to be successful.
If you changed your vehicle please contact us to update your vehicle details.
You are not allowed to use any other vehicle other than the one you registered with us.
If the customer changes the pickup address other than the one supplied to us then it’s a red flag. Report this to us or cancel the trip for your safety
If the customer changes the delivery address you should contact us to change the quoted price.
If the customer asks you for your vehicle make e.t.c it’s a red flag
If the customer insists to pay you via EFT make sure it’s an immediate payment and it should clear into your banking account before you leave their premises.
Please note that we don’t share your vehicle’s registration information or pictures with customers.