BakX 2.0 is here — redesigned, refined, and built to make moving goods, arranging deliveries, and finding trusted transport providers easier than ever.
This update represents a major step forward for the BakX experience. From a refreshed interface to improved nearby provider discovery, smarter request management, better communication, WhatsApp booking, and a smoother overall journey, BakX 2.0 has been designed around one simple goal:
Make it easier for you to get things moved.
Whether you need a bakkie for a furniture move, a vehicle for a delivery, or a reliable transport provider nearby, BakX 2.0 gives you a faster and more convenient way to get started.
A Fresh New BakX Experience
The first thing you’ll notice in BakX 2.0 is the new look and feel.
The app has been redesigned with a cleaner, more modern interface that makes important information easier to find and actions easier to complete.
Navigation is simpler, screens are less cluttered, and the overall experience feels more consistent from the moment you open BakX until your request is completed.
The new design also puts more focus on the information that matters most — your request, your provider, your locations, and the progress of your trip.
Discover Nearby Providers
BakX 2.0 gives you a better way to discover transport providers around you.
You can explore nearby providers, see how far away they are, view their available vehicle or service options, and find providers that may be suitable for what you need transported.
Provider profiles also make it easier to learn more before connecting, including useful information such as:
- Location
- Distance from you
- Ratings
- Available vehicle or service types
- Provider information
This gives you greater visibility into the BakX provider network and makes it easier to find the right option for your transport needs.
Chat with Eligible Providers Before Creating a Request
One of the biggest communication improvements in BakX 2.0 is the ability to connect with eligible providers before creating a booking or quote request.
Previously, customer-provider communication was more closely tied to an active transport request. BakX 2.0 makes the experience more flexible.
When viewing an eligible provider, you may be able to start a conversation directly from their profile and discuss your transport needs first.
This is useful when you want to ask questions such as:
- Whether the provider can transport a particular item
- What vehicle may be suitable for your load
- Whether the provider operates in a specific area
- Whether they are available for a planned move
- Additional details about the service they offer
You can therefore speak to a provider, get more information, and decide on the best next step without having to create a request first.
For eligible providers, available contact options may also include phone or WhatsApp, giving you more flexibility in how you communicate.
Book with BakX Through WhatsApp
BakX 2.0 also brings the BakX booking experience directly to WhatsApp.
Customers can interact with BakX through WhatsApp to start common transport tasks without having to begin inside the mobile app or website.
The WhatsApp experience can help you:
- Start a new booking
- Create a new quote request
- Track an existing request
- Learn more about BakX
- Contact BakX support
The guided WhatsApp flow is designed to make arranging transport feel familiar and accessible, especially for customers who already use WhatsApp as one of their main ways of communicating.
This means you can start organising your transport from an app you already use every day and continue through the guided BakX experience.
A Better Nearby Map Experience
Maps are an important part of BakX, and they’ve received significant attention in version 2.0.
The improved nearby experience helps you understand where available providers are in relation to your location while providing a cleaner visual overview of your surroundings.
You can move between provider information and the map more naturally, making it easier to compare nearby options without losing context.
BakX 2.0 is designed to make location-based transport feel more intuitive from the start.
Book Transport When You Know What You Need
When you already know the type of transport you need, BakX makes it simple to create a booking request.
Enter your pickup and delivery information, provide the necessary trip details, choose the appropriate service or vehicle requirements, and submit your request.
BakX then helps connect your request with suitable providers.
This works especially well for straightforward transport needs where the details of the trip are already clear.
And with WhatsApp booking now available, you have even more ways to begin the process.
Request Quotes for More Flexible Jobs
Not every move can be priced or planned in exactly the same way.
Furniture removals, larger loads, multi-item transport, special collections, and other more complex jobs may need additional information before a provider can give you an accurate price.
That’s where BakX Quote Requests come in.
Instead of committing immediately, you can provide details about what needs to be moved and allow relevant providers to review the request.
This gives you a more flexible way to arrange transport when the job requires a personalised quote.
Quote requests can also be initiated through the BakX WhatsApp experience, making the process more accessible when you are away from the app or website.
Better Request Details
BakX 2.0 makes your active requests easier to understand.
Request information is presented more clearly, allowing you to quickly review important details such as:
- Pickup location
- Stops, where applicable
- Delivery destination
- Request status
- Service information
- Provider information
- Trip progress
The aim is to reduce uncertainty and keep everything relating to your request in one convenient place.
Improved Trip Tracking
Once your transport request is underway, staying informed is important.
BakX 2.0 improves the way trip progress is presented, helping you follow the different stages of your request from provider assignment through collection and delivery.
Clearer status updates make it easier to understand what is happening without needing to constantly contact the provider for basic progress information.
Where location information is available, the map experience also helps provide additional context throughout the journey.
A More Flexible Chat Experience
Communication is now a more central part of the BakX experience.
You can still use chat during an active booking to coordinate pickup instructions, collection details, delivery arrangements, or other trip-related information.
But BakX 2.0 goes further.
With eligible providers, conversations can begin independently of a booking or quote request. This means the chat experience can also be used for initial enquiries and service discussions.
Once you do have an active request, the same communication tools help keep coordination simple throughout the transport process.
Depending on the provider and situation, communication options may include:
- In-app chat
- Phone contact
The goal is to give customers and providers practical ways to communicate at the right stage of the journey.
A More Organised Request History
Your previous and upcoming BakX requests are now easier to review.
The improved request history experience presents bookings more clearly so you can quickly distinguish between active, scheduled, completed, and cancelled requests.
This makes BakX more useful not only when arranging transport today, but also when you need to look back at previous trips or keep track of upcoming ones.
Improved Reliability When You’re Offline
Mobile connectivity isn’t always perfect.
BakX 2.0 handles connectivity interruptions more gracefully, giving you clearer feedback when your device cannot reach the BakX service.
Instead of leaving you wondering whether something went wrong, the app can better indicate when an internet connection is required so you can reconnect and continue.
It’s a small improvement that can make a big difference when you’re trying to organise transport on the move.
A Better Experience with Verified Providers
Trust matters when someone is transporting your furniture, parcels, equipment, or other valuable goods.
BakX continues to improve the way provider information is presented so that customers can make more informed choices.
Our long-term goal is to continue strengthening trust, transparency, and accountability across the BakX marketplace.
Built for Furniture Removals, Deliveries and More
BakX is designed for more than one type of transport.
Customers can use the platform for needs such as:
- Furniture removals
- Home and apartment moves
- Local deliveries
- Goods transportation
- Business deliveries
- Collection and drop-off jobs
- Scheduled transport
- Light-load and larger vehicle transport
Different jobs require different vehicles, providers, and levels of planning. BakX 2.0 brings these options together in one easier-to-use experience.
Mobile, Web and WhatsApp — Working Together
BakX is no longer limited to a single way of accessing the platform.
Customers can use the BakX mobile app, access services through the web, or start selected interactions through WhatsApp.
This gives you the freedom to use the channel that is most convenient at the time.
You might discover nearby providers from the mobile app, review information from a browser, chat with an eligible provider before booking, or start a new request through WhatsApp.
The goal is to make BakX available wherever it is most convenient for you.
Faster, Cleaner and Ready for What Comes Next
Many of the biggest improvements in BakX 2.0 are things you may not immediately notice individually.
The app has been refined to feel faster, smoother, and more responsive during everyday use.
We’ve also focused on building a stronger foundation for future BakX services and improvements.
That means BakX 2.0 isn't simply a visual redesign.
It is the foundation for the next generation of BakX.
And We’re Just Getting Started
BakX exists to make transporting goods simpler and to make it easier for customers to connect with reliable transport providers.
Version 2.0 moves us significantly closer to that goal.
We will continue improving the platform, expanding the provider network, refining the booking experience, and introducing new ways for customers and providers to connect.
If you already use BakX, we think you’ll immediately notice the difference.
If you’re discovering BakX for the first time, there has never been a better time to get started.
Welcome to BakX 2.0.
Need Something Moved?
Open BakX, visit us on the web, or start your journey through WhatsApp and tell us what you need transported.
BakX — Move it easier.